Provided hardware setup and training classes to homework all users for electronic documentation software. Candidate Info 6 tier 2 Application Support Analyst Provided application support services to users regarding usage and issues of all supported software for Genesis Rehab Services Troubleshoot analyzed, and implemented solutions for issue resolution. Candidate Info 7 Application Support Analyst I work as a member of a team to maintain worldwide production billing and reporting systems. This includes providing frontline support applications developed in house, and working with third-party vendors to isolate and correct software fault. On a daily basis, i am responsible for taking ownership of trouble tickets, interacting with the end-user to isolate the true nature of the problem, and bringing both internal and third-party vendor assets to bear as required to resolve the problem. Provided support for the successful deployment of multiple iterations of the metraNet billing system. Served as the point of contact within the billing and Reporting group for unix related problems.
Created batch files and modified html and PowerShell code for various enterprise applications. Authored and distributed dozens of knowledge articles for troubleshooting procedures, process refinement, and general information. Tested and refined computer image and application interoperability during a company-wide it transition. Managed printer services including server and printer configuration, resupply, troubleshooting, and maintenance. Candidate Info 5, tier 2 Application Support Analyst, provided application support services to users regarding usage and issues of all supported software for Genesis Rehab Services. Troubleshoot analyzed, and implemented solutions for issue resolution. Researched and documented program errors. Recorded all issues in the crm software system. Rolled out the new electronic documentation software ( Rehab Optima) to 200 plus locations.
Document system bugs; report to development team. Reduced redundancy of report requests from business users by creating daily, weekly, and monthly reports using sql query. Provided business capability of running own reports by requesting reporting dashboard for most commonly requested data. Increased knowledge and allowed for quicker turnaround on incoming requests by providing process and procedure documentation for colleagues and business users for software applications being supported, which led to better understanding of application and functionality. Ensured reported issues were resolved more quickly by documenting and tracking application issues, using Agile methodology, as well as by participating in scrum meetings, which assisted with prioritization of issues. Performed software application and disaster recovery testing, ensuring business-readiness following failover. Decreased system errors through discovery of redundant data within database, which led to working with development team on clean up of data. Lab and Application Support Analyst, responsible for walk-up, desk-side, phone, and chat support for more than 1000 employees of a multinational biotechnology corporation. Configured, maintained, and troubleshot issues for research lab computer systems and applications.
Seeking for a job as it help Desk technical
Established new user accounts/passwords, utilized active directory; monitored and power updated permissions rights for users. Performed connectivity and login activities and unlocked user accounts and reset password while formulating effective mission solutions to issues/defects. Managed users access roles and help desk support requests. As a tester, participated in major and minor application upgrades and releases; executed User Acceptance testing (UAT) and regression predefined test scripts. Technical skills Utilized: Oracle e-business suite, hewlett Packard B2b portal, Order Manager, sap, remedy (Clarify and quest) and Excel. Tracked, logged and responded to support tickets. Performed user account maintenance, managed incidents and provided resolution for end-users technical challenges.
Ensured that complex defects and problems were resolved through production releases and upgrades. Wrote and updated process support documentation. Developed new processes for internal and external users. Utilized knowledgebase tools to transfer technical business knowledge to team members. Candidate Info 3, application Support Analyst ii, provide second-level application software support for multiple products. Analyze system errors and troubleshoot network, server, and database errors.
Candidates interested in an Application Support Analyst position should highlight in their resumes computer proficiency, communication skills, analytical thinking, troubleshooting abilities, accuracy, and teamwork. A bachelor's Degree in information technology or a similar field is often required by employers. Looking for job listings? Application Support Analyst Jobs page. 1, application Support Analyst, managed Defect Management project for various Treasury services applications to track issues, work with vendors on change management, ultimately be fixed in future releases and reduce the number of recurring issues.
Provided 2nd level application support on the applications. Provided 2nd level support to remitOne, cms, and keops Financial Lockbox applications. Updated and create incident management tickets in the peregrine call tracking application. Identified defects within RemitOne lockbox application, worked with vendor and project management team on a code change and new fix in upcoming Release. This resulted increased efficiency in batch processing with no errors or transmissions missed and thus reduced the number of incidents. Create, monitor and update defects in quality center. Installed applications in test environment for testing purposes. Wrote and executed sql queries for reporting and research purposes. Candidate Info 2, application Support Analyst, performed tier 2 Application support in a very visible and highly demanding it operations environment for hp's E-commerce (pre and post sales) E-business, B2B portal and Order Manager Applications.
It, support, resume - santa Clarita
Documented help desk tickets/resolutions, and provided overall assistance in paperless daily administration of a novell Netware.11 Network. Performed set-up, breakdown, and transport of agency equipment resume on an as-needed basis). Selecting a language below will dynamically change the complete page content to that language. Headquartered in Dubuque, iowa, westmark Enterprises provides back-office support for small to mid-size companies. With approximately 50 employees in Dubuque, westmark provides services in accounting and finance, information technology, human resources, operations management, and telecommunications. Application Support Analysts implement and maintain computer systems. Usual work duties listed on an Application Support Analyst resume example include providing technical support to users, preparing documentation, training staff, improving system usability, and supporting corporate strategies.
desk tickets/resolutions, and maintains equipment inventory lists. Tri-county Association for the Blind, harrisburg, pa (3/20xx - 1/20XX). Production Associate, performed various administrative duties such as mass-mailings to support fundraising efforts for the blind and other organizations for the disabled. Compiled literature, prepared mailing labels and envelopes, and disbursed via postal service. Accounted for and verified ibm equipment parts, assembled office supplies, and ensured proper packaging. Pennsylvania commission on Crime and Delinquency, harrisburg, pa (2/19xx 3/20xx information Technology technician. Provided computer help desk support and technical training on hardware/software to end-users.
Skilled in providing customer and end-user help desk support. Easily identifies and resolves technical issues and concerns. Excellent communication and presentation capabilities. Education training, knowledgeSoft, Inc., mechanicsburg,. Courses in Intranetware.11 evernote Administration and.1a Advanced Administration. Shippensburg University of Pennsylvania, shippensburg, pa, john. Grove college of Business. In Information Technology, harrisburg Area community college, harrisburg,.
Tech, support, resume, samples, Examples - download Now
Job searching, resumes, by, alison doyle, updated may 04, dark 2018. The following is an example of a resume for a help desk support role. The resume includes a summary of qualifications section. Stacy patterson 408. Enola Drive, enola, pa 17025 (709) 732-1234. Summary of qualifications, experienced and knowledgeable information technology professional seeking to contribute training and acquired skills within a help desk support role. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems.